Refund policy
Return & Refund Policy
Last Updated: September 2026
At Click-up.shop, we want customers to have a clear and fair process for returns and refunds.
1. Return Period
Customers should contact us within 7 days of receiving the order if they wish to request a return, exchange, or report a product issue.
Certain products may be subject to different return conditions where required by their nature or applicable law.
2. Eligible Returns
A return may be accepted where the product:
- Is unused
- Is in its original condition
- Is returned with original packaging where reasonably possible
- Is not damaged through customer misuse
- Meets any product-specific return requirements
3. Damaged, Defective, or Incorrect Products
If you receive:
- A damaged product
- A defective product
- A materially different product from the one ordered
- An incorrect item
please contact us as soon as possible and provide photographs or other relevant evidence.
After reviewing the issue, we may offer an appropriate remedy, which may include:
- Replacement
- Exchange
- Refund
- Another remedy required by applicable law
4. Non-Returnable Products
Some products may not be eligible for return because of their nature, including certain:
- Personal hygiene products
- Beauty or cosmetic products after opening
- Products that cannot reasonably be resold for health or safety reasons
- Customised or personalised products
- Other products identified as non-returnable before purchase
This does not affect any mandatory rights available to consumers under applicable law.
5. Change of Mind
If a customer simply changes their mind, a return may be accepted only where the product and applicable return conditions permit it.
The customer may be responsible for applicable return shipping costs unless otherwise required by law or stated by Click-up.shop.
6. Return Shipping
Where a return is approved, Click-up.shop will provide the applicable return instructions.
Customers should not send products to an address not provided or confirmed by Click-up.shop.
7. Refunds
Once an approved return is received and inspected, we will determine the appropriate refund or replacement.
Approved refunds will normally be processed through the original payment method where reasonably possible.
The time required for the refund to appear in the customer's account may depend on the payment provider, bank, or financial institution.
8. Cash on Delivery Orders
For Cash on Delivery orders, if a refund is approved, we may request the customer's bank or payment details where necessary to process the refund.
Customers should provide accurate information for receiving the refund.
9. Refund Timing
After approval, refunds are normally processed within 7–14 business days, although the actual time may depend on the payment provider or bank.
10. Order Cancellation
Customers should contact us as soon as possible if they wish to cancel an order.
Cancellation may not be possible after an order has been dispatched or handed to a courier/fulfillment provider.
11. Fraudulent or Abusive Returns
Click-up.shop reserves the right to investigate and refuse fraudulent, abusive, or clearly dishonest return or refund requests, subject to applicable law.
12. Contact
For return or refund requests:
Click-up.shop
Email: masterhm48@gmail.com
Phone/WhatsApp: 03718075195
Please include your order number, name, contact information, and a description of the issue when contacting us.
Nothing in this policy is intended to remove or limit any consumer rights that cannot legally be excluded.