Shipping policy

Shipping Policy

Last Updated: September 2026

Thank you for shopping with Click-up.shop.

This Shipping Policy explains how orders are processed and delivered.

1. Shipping Destination

Click-up.shop is operated from Pakistan and primarily serves customers in the UAE.

Shipping availability may vary depending on the product and delivery location.

2. Order Processing

Orders are normally processed within 1–2 business days after order confirmation.

Orders may take longer to process during sales, public holidays, supplier delays, payment verification, or other circumstances outside our reasonable control.

3. Delivery Time

Estimated delivery time for UAE orders is generally 2–7 business days after dispatch, depending on the product, delivery location, courier, fulfillment method, customs clearance, and other circumstances.

Delivery estimates are not guaranteed delivery dates.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout or communicated to the customer before order confirmation.

Where applicable, additional customs duties, import taxes, clearance charges, or other government charges may apply.

5. Customs and Import Charges

International shipments may be subject to customs inspection, duties, taxes, or other charges imposed by the destination country.

Unless specifically stated otherwise at checkout, any applicable destination-country customs duties, taxes, or import charges may be payable by the customer.

Customers are responsible for providing accurate information required for customs and delivery.

6. Order Tracking

Where tracking is available, customers may receive a tracking number or tracking information after the order has been dispatched.

Tracking availability depends on the courier or fulfillment service used.

7. Delivery Delays

Delivery may be delayed because of:

- Customs clearance

- Incorrect or incomplete address

- Customer being unavailable

- Courier operational issues

- Weather conditions

- Public holidays

- Government restrictions

- High shipping volumes

- Supplier or fulfillment delays

- Other circumstances beyond our reasonable control

8. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because of incorrect or incomplete customer information, additional delivery charges or return-to-sender charges may apply where permitted.

9. Failed Delivery

If a courier attempts delivery and the customer is unavailable, the courier may make additional delivery attempts or follow its applicable delivery procedure.

Customers should cooperate with the courier to arrange delivery.

10. Damaged Packages

If a package appears visibly damaged when delivered, customers should, where possible, document the damage with photographs and contact Click-up.shop as soon as reasonably possible.

11. Lost Shipments

If an order is confirmed as lost by the relevant courier or fulfillment provider, Click-up.shop will review the matter and, where applicable, provide a replacement or refund according to our policies and the circumstances of the order.

12. Contact

For shipping questions, please contact:

Click-up.shop

Email: masterhm48@gmail.com

Phone/WhatsApp: 03718075195

We reserve the right to update this Shipping Policy when necessary.